The following is the flow for the loyalty program on the tablet:
CUSTOMERS EARNING POINTS:
When the customer makes a purchase they can join the loyalty program (if Customer is added to the sales transaction:
When the loyalty program is enabled).
If no existing record exists a popup box is displayed asking if the customer , current points are visible on the sales transaction screen
When Customer is not already added to the transaction:
The customer will be prompted at the completion of the sales, asking if they would like to be added to the loyalty program at which time the cashier is navigated to the add customer screen
If YES, and no existing record exists of the customer, the cashier will add a customer record and the information is added and the points accumulated.
If NO, transaction completes and no loyalty points are accumulated
If ADD TO EXISTING, cashier selects customer from existing customer records and the points are added to the customer record
SEEING CUSTOMER LOYALTY POINTS
On the Customer Screen loyalty points are shown
CUSTOMERS REDEEMING POINTS:
Redeeming Points
The customer must indicate to the cashier that points are to be redeemed, and when the transaction is processed the item is edited and a loyalty redemption code is selected.
If a customer has earned enough points and is redeeming the points the following steps must be taken:
- Add the items into the sales cart
- Edit the item that will be discounted using the loyalty points.
- Select the loyalty redemption coupon to be applied.
- The Discount will be displayed on the sales cart.
- Points will be decremented from the customers total points
