WinPOS
1) Verify Settings on the POS
Configuration>POS Configuration>POS Settings>Cash Drawer - Enable the trigger to open>save
2) Does the drawer open when you press the Open Cash Drawer Button
Sales Transaction>....
If If NO, Do you hear a click of the drawer trying to open - if you hear a click, it's locked or jammed
3) Verify Printer Properties
Check what Port you Printer was installed on (Printer Properties - ports)
Test if cash drawer opens directly from the Printer Driver (Printer Properties - Device Settings - Cash Drawer 1 set to Document Top - then apply - then go into General Tab and Print Test Page.)
4) Verify Cable connections
Check Check to see if the Cash Drawer cable is plugged into the Printer securely
5) Verify that the Printer Hardware works
Is the Printer turned on (green light or other indication)
Is the Printer jammed (Feeding Paper) - if printer is jammed no receipt will print and cash drawer will not fire open
Is Is the Printer printing receipts
6) POS Hardware Setting (Configuration>Hardware)
Verify Verify that the correct port is set for where you have the Printer plugged into
If If Printer is Serial - Hardware settings should be set to LPT1
If If Printer is USB - Hardware settings should be set to USB
If you are still unable to open your cash drawer, contact Support and we can help you with the following:
Check the Java folder on POS it should have a file name win32com.dll - this allows the cash drawer to open
To download win32com.dll file.
You go to wiki.retailcloud.com. search win32com.dll.
Download the file win32com.dll - its going to prompt you "This type of file can harm your computer. Do you want to keep win32com.dll anyway. Press "Keep"
Copy your win32com.dll file from your downloads folder
Then you go into My Computer - C: Drive - Program Files - Java - jr7 - bin folder and paste it there.
Now you should be able to Open Cash Drawer
7) Update your Java Library File
You may be missing 2 Java Library Files, that you can manually download and copy them to the proper location. Download the 2 files below (without renaming them) and then copy them to the directory listed below.
Download:
win32com.dll
javax.comm.properties
Directory:
C:\Program Files (x86)\Java\jre7\bin (for 64 Bit Operating System)
C:\Program Files\Java\jre7\bin (for 32 Bit Operating System)
TabPOS
1) Verifiy Settings on TabPOS
Configure Printer to the correct settings
2) Does the drawer open when you press the Open Cash Drawer Button
Sales Transaction>....
If NO, Do you hear a click of the drawer trying to open - if you hear a click, it's locked or jammed
3) Verify Cable connections
Check to see if the Cash Drawer cable is plugged into the Printer securely
4) Verify that the Printer Hardware works
Is the Printer turned on (green light or other indication)
Is the Printer jammed (Feeding Paper) - if printer is jammed no receipt will print and cash drawer will not fire open
Is the Printer printing receipts