Page Comparison

Problem

Merchant calls or comes on chat saying that they made a change on CAS but its not reflecting on the POS.

Determine what is causing the breakdown in the communication. These steps help you troubleshoot this issue

Panel

bgColor	#fff

Verify that there is only 1 register using that RegID (multiple registers would mean that the CAS jms messages are being consumed by another Register).
Check system properties to see if POS is pointed to the correct server Check (3 areas to check on the systems property file)
On the POS, check to see if the POS is in Standalone mode (POS - Configuration - Application Settings)
In On the POS under Configuration - Application Settings can you check if they have any pending messages (To , check to see if messages are pushing from the POS to CAS )
Ask them to make a change to an item on the CAS to see if it pushes to the POS
Ask what Register ID it is so we can check on the backend to see if they have JMS messages that haven't pushed to the POS(POS - Configuration - Application Settings)
Modify an item on CAS (such as make a minor change to an existing item - change the name of the item from "Oakland As novelty bat" to "Oakl As novelty bat" - verify that the change is reflected on the item on the sales transaction screen on the POS
Have a retailcloud support expert verify whether there are pending messages building up on the backend which are waiting to send to that POS (we would need to k now the register ID).