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Verify that the IP address can be pinged and then change the DNS address
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Steps
- How toFix - if you cannot connect to a website: Find out what your IP Address is: from google type "my IP Address" - it will display your IP address,
- Ping your IP address to make sure that you are getting information. This will vary depending on OS - http://www.wikihow.com/FixPing-ifan-You-Can't-Access-a-Particular-WebsiteIP-Address
- from the windows command line type: ping XXX:XX:XXX (the IP address you got above). it should return with information that you will be able to tell if you are able to get information
- If not able to ping - have your IT tech connect you
- If able to ping - then the DNS address is blocked and you will need to change your DNS address
- How to change DNS Address: https://developers.google.com/speed/public-dns/docs/using
- Use the above link (again the process will be different depending on your OS) - it will walk you through the steps to change your DNS address to a Google public DNS address
An additional site: http://www.computerhope.com/issues/ch001161.htm |
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