Resources:

Chat: Contact us through www.retailcloud.com  or by pressing the  button located on the POS register screens 

Support hours are 10am EST through 1am EST

Telephone Contact: 1 800 776-1450

System Admin phone support: M - F 8:30am - 5:30pm (PST)

Wiki site: https://wiki.retailcloud.com/display/user/User+Documentation

Email Support: support@retailcloud.com

Services included in Monthly License:

• Application upgrades
• On Line Chat support from 10am EST to 1am EST
• Automatic backups to your ftp site (Disaster recovery)