Common Common Questions (and Answers)

Employee with Failed Password

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-          If there is an error on the URL in the Auth.Net setting, and normally it the pushed from CAS setting but sometime merchant types directly on the Auth.Net setting on POS and even if there is one misspelt or anything missing from the url, the POS will come back as a null error message.

POS is set to GMT Time

When the time is set incorrectly, all functions including transactions and reports will be offset by that time. The time must be overridden with your timezone.

• Close the POS
• Go to C:\Paynettrans\POSSystem\
• Open the file execute.sh in Notepad
• Find the line: start javaw -Xmx256m -Xmx256m -jar -classpath lib/ POSGUI.jar > logs/output.log 2> logs/error.log
• Replace it with the following: start javaw -Duser.timezone="Canada/Pacific" -Xmx256m -Xms256m -jar -classpath lib/ POSGUI.jar > logs/output.log 2> logs/error.log
• Save the file and close it
• Reopen the POS and confirm the time by clicking Clockin and seeing the time grayed out near the bottom. It Should be match your timezone.

Note: The additional option of -Duser.timezone="timezone" is dependent on your location. Here is a full list of timezones.